Introduction to Our Privacy Policy
Duke’s Retreat is dedicated to providing a secure and trustworthy environment for our users. Our commitment to protecting user privacy is at the forefront of our operations, which is why we have established this Privacy Policy. This policy is essential as it serves as a framework for how we handle your personal information. In an age where data breaches and identity theft are prevalent, a robust privacy policy is crucial. It not only details our data management practices but also builds trust with our users by ensuring transparency.
At Duke’s Retreat, we place high importance on the confidentiality and security of your personal information. Our privacy policy outlines the types of information we collect—ranging from basic identifiers like names and email addresses to more sensitive data necessary for providing our services. We utilize this information to enhance user experience, improve our offerings, and maintain effective communication. However, understanding the implications of this data collection is equally vital for users. As such, our policy aims to educate users about what information is collected and the specific purposes for its use.
Furthermore, the rights of users are a fundamental aspect of our privacy policy. We believe that users should have control over their data. Therefore, our policy ensures that individuals can access, modify, or request the deletion of their information at any time. It also outlines how users can exercise these rights effectively. By implementing strategies to safeguard user data, we strive to meet legal requirements and foster a culture of respect for privacy, ensuring Duke’s Retreat remains a safe space for all users.
The primary guest must be at least 18 years of age to check into this hotel.
How We Use Your Information
Duke’s Retreat is committed to maintaining the privacy and security of our users’ information. To provide an optimal experience, we collect both personal and non-personal information from users interacting with our services.
The personal information we gather is essential for processing reservations, managing user accounts, and facilitating communication. This includes, but is not limited to, users’ names, email addresses, payment details, and contact numbers. Such data is predominantly collected through user-contributed forms on our website, where users voluntarily provide their information to access our services efficiently.
On the other hand, non-personal information encompasses data that does not identify individual users. This category includes browsing behavior, usage metrics, cookies, and IP addresses. Non-personal data assists us in analyzing trends and improving our website functionality. We utilize cookies, small files stored in users’ browsers, to enhance the user experience by remembering preferences and login details. Cookies are also instrumental in tracking user activity, which helps us understand how our services are used and allows for tailored recommendations.
The collection of both types of information is fundamental to the seamless operation of Duke’s Retreat. Personal information enables us to manage bookings and communicate with our users effectively, while non-personal information lets us refine our offerings and enhance overall user experience. This data-driven approach ensures that Duke’s Retreat can deliver a high-quality service while safeguarding user privacy.
Additional Charges
Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, snacks, laundry, etc.). Any additional charges levied by the hotel are the responsibility of the guest.
Special Supplements
All hotels charge a compulsory Gala Dinner Supplement on Christmas and New Year's Eve. Other special supplements may apply during festival periods such as Dusshera, Diwali, etc. These charges must be cleared directly at the hotel.
Tariff Increase
In case of an increase in the hotel tariff the customer is liable to pay the difference if the stay period falls during these dates.
Invoices
Invoices for hotel stays must be collected at the time of checkout directly from the hotel.
Contact us
The Duke Retreat
Old Mumbai Pune Road, NH-4, Khandala, Maharashtra - 410301
Phone Number: +91 9204331610
